Refund Policy

1. Overview

Testclass is an online educational platform that provides mock tests, test series, ebooks, PDFs and subscription-based services.

All purchases made on the platform are considered digital purchases. Due to the nature of digital content, refund eligibility is limited and subject to the terms outlined below.

2. Subscription Plans

We offer subscription plans such as:

• Monthly subscription
• 3-month subscription
• 6-month subscription
• Annual (1 year) subscription

These subscriptions provide access to premium mock tests, features and content.

Once a subscription is activated and content access is provided, it is considered used.

3. Refund Eligibility for Subscriptions

Refunds for subscription plans are generally not provided once the subscription is activated.

However, refunds may be considered in the following situations:

• Duplicate payment for the same subscription
• Technical issues preventing access to services
• Payment deducted but subscription not activated

Refund requests must be made within a reasonable time after the transaction.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

• User changes their mind after purchase
• Partial use of subscription
• Lack of usage or inactivity
• Performance expectations not met
• Incorrect plan selection by user

Users are advised to review features before purchasing.

5. Ebooks, PDFs & Test Series

All ebooks, PDFs and test series are digital products. Once purchased and accessed, they are non-refundable.

Due to the nature of digital content, it cannot be returned or revoked after access is granted.

6. Technical Issues

If users face technical issues that prevent access to purchased content, they should contact support.

We will attempt to resolve the issue. Refunds may be considered only if the issue cannot be resolved.

7. Duplicate Payments

In case of duplicate payments, users are eligible for a refund of the extra amount.

Users must provide transaction details for verification.

8. Refund Process

9. Processing Time

Refund processing time may vary depending on the payment provider.

Typically, refunds are processed within 5–10 business days after approval.

10. Payment Providers

Refund timelines and processes may depend on third-party payment gateways.

We are not responsible for delays caused by banks or payment processors.

11. Fair Usage Policy

We reserve the right to refuse refunds in cases of abuse or misuse of the refund policy.

Repeated refund requests may result in account restrictions.

12. Policy Updates

This Refund Policy may be updated from time to time.

Continued use of services indicates acceptance of updated terms.

13. Contact

For refund-related queries:

📧 help@testclass.co.in